I hate IKEA. New pictures.
Posted by K Fri, 26 May 2006 03:11:00 GMT
IKEA informed me today that they suck possibly more than Nash Floors. They didn’t really tell me this in person, because talking to a real person at IKEA is not possible, I have determined. But they told me anyway, in so few words.
Here is the series of unfortunate events:
1. Monday May 15 I obtained the authorization form and all the stuff I needed to fax in to make the cabinet order. I composed a lengthy letter explaining everything, copied my driver’s license, and faxed it all in.
2. I called IKEA post faxing, and, since nobody answers the phone there, informed them that I had just faxed them all the info they needed (I had a fax confirmation) and that if they needed something else, they should call me.
3. I waited a few days. I checked my credit card. It had not been charged. I got nervous.
4. Monday May 21 I called to inquire if the order had been placed. Nobody answered the phone, so I left a message.
5. Since nobody called me back, I left another message on Wednesday May 23 (I had forgotten on Tuesday to call).
6. Again no response. On Thursday May 25 (today) I call and leave ANOTHER message. This time, I lucked out, and a woman called me back (I was away from my desk, sadly) to tell me that I was in the system but no order had been placed because they “didn’t get a fax” (a lie).
7. So I get annoyed and re-fax all eleven pages of documentation, including the fax confirmation from Monday May 15. This inclusion does nothing but make me feel slightly vindicated, I realize.
8. I call to verify that they got the order a half hour after I faxed it, at 12.30 Pacific time. No answer, of course, so I leave a message. I call back again at 3.15, same deal. Again at 4.45. And finally at that point I call a different number, sit in the world’s most awful phone tree (“If you want the store in Conshohocken, PA, press 5 now. If you want the store in Philadelphia, PA, press 6 now…”), eventually get routed back to the MD store, and after talking to two live people who were not very interested in my problems, get sent the new and exciting voicemail of a manager in Kitchens (of course I had to leave a message) where I leave a long, angry, sad, pleading message to please have someone respond to me in some way.
9. Here we are. I wonder how hard it is to get someone to take thousands of dollars from you. Answer: pretty hard. Please, take my money.
The realization that IKEA isn’t that into me (or it would return my calls, right?) is slightly mitigated by NEW PICTURES. There isn’t that much to see, really, but we now have no awnings, a big closet, some ductwork, walls, a lot of dust, and a bathroom floor, which is pretty exciting. The only thing I am sad about is that there is no picture of the framed out “b———bench” as it has been dubbed. I asked Jorge for a shot (ha!) of that sometime soonish.
